Technical Skills:
Basic Knowledge on security models such as ITIL, ISO27002, PCI DSS and Cobit 5
Experience on Security tools & Technologies
Integration of testing mechanisms with industry best practices such as OWASP & NIST
Good Understanding of IT security policy, procedure, design, and implementation.
Experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition.
Ability to handle multiple strategic & critical projects/deliveries simultaneously
Effective interpersonal, Coaching, team building and communication skills.
Ability to run/coordinate meetings, major incident calls and communicate with customers.
Desire for continuous improvement and ownership skills
Ability to communicate complex technology to no tech audience in simple and precise manner.
Quick learner, while working outside the area of expertise.
Flexible to support 24*7 support environment.
Ability to see the bigger picture and differing perspectives; to compromise, to balance competing priorities, and to prioritize deliverables.
Analyze and evaluate security operations to identify risks or opportunities for improvement. - Assist in creation of security standards, policies, and procedures. - Communicate security status, updates, and actual or potential problems, using established protocols.
Acts as a trusted advisor to the clients
Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT result
Analyzing customer requirements, identify business opportunity, provide guidance and support
Monitor delivery health and process adherences, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
Ensure continuous communication & coordination with client
Ensure positive client satisfaction and client relationship is maintained for service delivery
Certifications Needed:
Bachelor's degree in Computer Science and/or related areas
CISM/ CISSP/ Certified Ethical Hacker/ CompTIA CySA+ Certification & knowledge - Must Have
ITIL V3/4 Foundation/ Expert certification & knowledge good to have
Project Management knowledge (PMP/ PRINCE2) good to have
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