Job Description

Summary

Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance.  Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.

In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling.  For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Watch Person/Security Officer colleague is responsible for ensuring the safety of guests and colleagues in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Essential Responsibilities

• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
• Respond to emergency situations such as safety hazards, fires, medical emergencies and threats to life and/or property.
• Promote safe work practices.
• Initiates preliminary investigations into incidents.
• Writes reports and ensures accuracy of necessary documentation.
• Responds to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
• General guest requests, general cleaning and maintenance, and room service responsibilities.
• Assist with flow of traffic.
• Other tasks as assigned by the Director of Rooms, General Manager and Manager on Duty.

Qualifications

Education:

• High school diploma or GED equivalency preferred.

Experience:

• Previous experience preferred.

Interaction/Skill Set:

• Ability to follow all safety procedures/standards and be able to recognize and act in emergency situations.
• Ability to be under and follow directions, and perform job functions with limited supervision.
• Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.

Work Environment

• Availability to work various shifts to include evenings, weekends and holidays.
• Ability to work a full shift (8 hours) walking and standing.
• Flexibility to respond to a variety of different work situations.
• Ability to work alone and as part of a team.
• Wednesday-Sunday hours early evening-early morning.

Benefits

• Medical, Dental, Vision, Life Insurance, STD, LTD, 401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Employee Meal, Discounted Parking, Referral Bonuses
• Free room nights, Discounted room nights and Friends and Family discounts
• Unlimired growth potential with Hyatt.  Ability to relocate for advancement opportunities in the future.
• Proven sales/volume which leads to increased tips/ability to increase wages
• Teaching hotel where you can learn from some of the best in the business

Job Tags

Holiday work, Full time, Local area, Relocation, Work alone, Flexible hours, Shift work, Night shift, Sunday, Afternoon shift, Early shift,

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