Job Description

Symmetrio is currently recruiting a Physics Support Specialist for our customer, a leading multi-national medical software company. This is a remote position with approximately 25% travel required. You will work from home while supporting customers remotely using advanced tools, Teams meetings, phone, and email interaction working with a team of physicists, dosimetrists, and IT specialists.

Responsibilities

• Train customers on physics algorithms, linac modeling, and quality assurance (QA).
• Assist with Python scripting troubleshooting, customer support, and training as needed.
• Develop and maintain long-term relationships with customers through remote support and onsite visits.
• Respond to tenders and explain product functionality.
• Conduct large and small group presentations at seminars, training programs, and trade shows.
• Guide new customers through the product delivery process.
• Plan, perform, and document application demos and training sessions for customers and internal teams.

• Collaborate with the development team through exploratory testing of new product versions.

Requirements

• The ideal candidate will be a service-oriented professional with a strong motivation to work in a dynamic environment.
• They will also possess excellent interpersonal and communication skills are comfortable presenting and teaching to various audiences.
• The candidate should be adaptable, able to handle diverse tasks, and thrive in solving complex problems independently and collaboratively. A proactive mindset, strong initiative, and the ability to prioritize work in a fast-paced setting are essential.
• Candidates will need a MS or PhD degree in medical physics or a related field with relevant certification along with five years of clinical experience.
• Experience with multiple TPS platforms is preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401k Retirement Plan
• Paid Time Off (Vacation, Sick & Public Holidays)
• Flexible Scheduling

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