Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative Job at Centah Inc, Fort Lauderdale, FL

dDdQWTdmOGp3dHJKN2RxTktzdkRQMnpST0E9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Benefits

  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Job Tags

Part time, Casual work, Remote job, Flexible hours, Night shift, Weekend work,

Similar Jobs

Sinacola

Excavator Operator - Excavation Job at Sinacola

 ...supportive environment, and the opportunity to make a meaningful impact, we invite you to join our dynamic team. Job Title: Excavator Operator Job Summary: TheExcavator Operatoroperates or tends machinery equipped with scoops, shovels, or buckets, to... 

Colorado Transportation Corp

Class A CLASS A CDL DRIVERS WANTED Job Job at Colorado Transportation Corp

Class A CLASS A CDL DRIVERS WANTED JobColorado Transportation Corp is looking for Class A CDL drivers to work 3-4 days - 13 hours shifts, per week. It is a NIGHT shift. Pay: $24.00 per hourMedical, Dental, and Vision InsuranceHow to apply for this Driving Job... 

Gutter Medics

Service Technician (Gutters) Job at Gutter Medics

 ...Gutter Medics in Naperville, IL is looking for Full-time Gutter Service Technicians due to our growth and Celebrating 20 years! Qualifications: Minimum 2 years of experience with ladders. Must be able to walk on roofs. Excellent written, verbal and interpersonal... 

Fiserv

Java/Mulesoft developer Job at Fiserv

 ...the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Java/Mulesoft developer What does a successful Java/Mulesoft developer do at Fiserv? You will be responsible for designing and developing...