Job Description

Network Support Technician - Vacancy ID: 223971

Vacancy Details

Title

Network Support Technician

School/Building

Nicolet Union High School

Number of Openings

1

URL

N/A

Close Date (11:59 p.m. Central)

Open until filled

Contact

Name

Nicole Nelson

Title

Director of Technology

Email

nicole.nelson@nicolet.us

Phone

414-351-1700

Website

Position Details

Position Start Date

As soon as possible

Salary/Wage

Salary Commensurate with Experience

Terms/Schedule

12-month 7am-3:30pm

Appointment Type

Full Time

Description

The Nicolet Union High School District is seeking a proactive, highly-dedicated, intrinsically-motivated Network Support Technician who will plan, supervise, and manage aspects of the district’s computer/network environment to keep the environment optimally functional, secure and sustainable for the purpose of enhancing educational opportunities and maximizing student learning. This position services a single building campus for students in grades 9-12. Applicants for this position must possess the requisite knowledge and skills to perform the expected duties with a positive, respectful attitude and with minimal direction. Candidates must also be adept at building and maintaining relationships with colleagues, community members, students, and parents.

JOB RESPONSIBILITIES

• Install, configure, and ensure optimal operation of network hardware, cabling, wiring, servers, routers, switches, uninterruptible power supplies, management systems, and other network components
• Troubleshoot, maintain and upgrade firewall and Internet filter Create, manage, and/or maintain data archiving, storage area network, virtual server snapshots, and disaster preparedness systems
• Work with director of technology to establish, monitor, maintain, and promote data security, data loss prevention, and cyber security procedures and practices district wide
• Coordinate interoperability of multi-platform server environment
• Create and maintain all student and staff network and software accounts including but not limited to Google, Adobe, Active Directory
• Maintain “Help Desk” for computer and network related problems and ensure accurate ticket records are maintained regarding status and time on ticket
• Work with staff to implement specialized software/hardware solutions in areas including but not limited to technology and engineering, photography, business, world language
• Manage hardware and software maintenance, images, inventory and policies on district computer equipment
• Research and evaluate new technologies aligned with district initiatives and needs for possible implementation
• Monitor, maintain and manage copiers, printers, and all functions related to direct and cloud printing
• Provide support services as needed for district data systems such as student information, food service, library and recreation department software systems
• Create, maintain, and report various records related to network documentation, network activity, servers, software licensing, firmware, inventory, user accounts, and assigned activities
• Collaborate with and work as a direct subordinate to the director of technology

The Nicolet Union High School District is a four year public high school with a multicultural student population of approximately 1100 students. Nicolet serves the Milwaukee suburbs of Bayside, Fox Point, Glendale and River Hills. Nicolet is committed to student achievement, consistently ranking among the highest performing schools in Wisconsin. Student achievement is guided by high expectations for all students, a distributed leadership model through the development of high functioning teams, and personalized learning for everyone in the learning community, parents, staff and students alike.

The Board does not discriminate in the employment of administrative staff on the basis of the Protected Classes of race, color, national origin, age, sex (including transgender status, change of sex, sexual orientation, or gender identity), pregnancy, creed or religion, genetic information, handicap or disability, marital status, citizenship status, veteran status, military service (as defined in 111.32, Wis. Stats.), ancestry, arrest record, conviction record, use or non-use of lawful products off the District’s premises during non-working hours, declining to attend an employer-sponsored meeting or to participate in any communication with the employer about religious matters or political matters, or any other characteristic protected by law in its employment practices.

Applicants that would contribute to a diverse educational community are strongly encouraged to apply.

Qualifications

EDUCATION and/or EXPERIENCE

• An associate (or higher) degree in computer systems, information technology, or related field CompTIA A+ Certification, CompTIA Network+ Certification and/or two years of experience maintaining computer systems, preferably in a school system
• Experience with Microsoft Windows in a domain environment
• Experience with Windows Server, Active Directory, VMWare
• Experience with managing and troubleshooting ethernet network switching, wireless networking, IP routing
• Experience with managing directory services and user account management Strong troubleshooting skills

CERTIFICATES, LICENSES, REGISTRATIONS

• CompTIA A+ Certification
• Google IT Professional Certification
• Microsoft Certification desired

OTHER SKILLS AND ABILITIES

• Technical Knowledge: Proficient in troubleshooting and repairing Windows and Mac desktop and laptop systems.
• Skilled in mobile device service and configuration for Apple and Google mobile devices.
• Familiar with Google Apps, Microsoft Office, and Skyward.
• Understanding of the technical aspects of computer functions and mobile devices.
• Abilities: Troubleshoot and diagnose technical issues, researching and implementing effective solutions.
• Provide assistance with tasks on computers, Chromebooks, Apple iOS devices, and other similar mobile devices.
• Install and configure network printers.
• Assist users with basic tasks in Microsoft Office and Google Apps for Education.
• Troubleshoot and resolve wired and wireless network software and hardware problems.
• Establish and maintain positive working relationships with a wide range of individuals.
• Operate, maintain, and troubleshoot computer peripherals, including interactive display boards, projectors, document cameras, monitors, printers, and scanners.
• Detail-oriented with the ability to quickly adapt and learn new skills.
• Work independently, demonstrating efficiency and sound judgment.
• Maintain confidentiality and handle user data with discretion.
• Communicate effectively with both technical and non-technical users.

Candidate Requirements

Additional Requirements

• Cover Letter
• Resume
• Letters of Recommendation
• Custom Questions
• Transcripts & Licenses/Certifications

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