Job Description

Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job SummaryAs an Inside Sales Representative (ISR), you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency.Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.AdministrativeEnsure accuracy of customer transactions in order entry system such as orders, quotes, returns, etcMaintain accurate customer and territory records; document all customer interactions and potential sales opportunitiesGain understanding of and adhere to Accounts Receivables policies and practicesRun sales reports for all sales activity.Monitor scheduled shipment dates to ensure timely deliveryVerify price and terms in accordance with standard procedures and customer profitability profilesMultitask and work within multiple computer systems and communication platforms simultaneouslyCustomer RelationsDevelop strong working relationships across the business/functions, as well as with customers and manufacturing partnersProvide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashionGenerate SalesMake regular outbound calls to assigned customers/territoriesGenerate new and repeat sales by providing product and technical information to customers in a timely mannerIdentify customer requirements and expectations in order to recommend specific products and/or solutionsUse appropriate selling tactics such as up-selling and cross-selling when needed.Educate customers about product features and benefits to grow sales and improve customer satisfactionGenerate referrals from current customers and manufacturers' representatives.Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competitionThe Inside Sales Representative may perform other duties as assignedJob QualificationsRequired QualificationsAssociate's Degree, or equivalent work experience in animal health/agriculture; such as farm or ranch and experience working with cattle, swine, poultry, or equineExceptional customer service and organization skillsAccuracy and strong attention to detail.Effective verbal, written, and interpersonal communication skillsGeneral computer proficiency including knowledge of MS OfficePreferred QualificationsBachelor's Degree in Business or equivalent combination of education and experienceInside sales experience; previous success exceeding sales goals is a plusProficiency in SAPWorking ConditionsPhysical DemandsLifting or Carrying, occasional, up to 25 poundsSitting or Standing, majority of work day Environmental FactorsOperate a computer of other office devicesTalking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate informationReading and sight, requires frequent review of customer information Travel and On-call*This position provides the opportunity for minimal travel (10%) in a regional area for a sales ride-along or training opportunityWhat's In It For You:We provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program.401(k) Match Retirement Savings Plan.Paid Time Off (PTO).Holiday Pay & Floating Holidays.Volunteer Time Off (VTO).Educational Assistance Program.Full Paid Parental and Adoption Leave.LifeWorks (Employee Assistance Program).Patterson Perks Program.EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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