Help Desk Technician Job at INTER-OP NET, Fort Campbell, KY

dDcvZDd2WXB3ZG5GN2RDQks4SEtOVy9WTUE9PQ==
  • INTER-OP NET
  • Fort Campbell, KY

Job Description

Summary

INTER-OP is currently seeking a Help Desk Specialist to provide help desk support for the 101st Airborne Division at Fort Campbell. The ideal candidate will have experience working with Information Technology systems as a help desk specialist in support of the U.S. Army. 

Specific Responsibilities

  • Work directly with designated users of NIPRNET and CONUS SIPRNET to troubleshoot, evaluate, and document user level desktop automation problems, perform corrective actions, and monitor problems to resolution. 
  • Provide support for computers, printers, scanners, analog and voice over IP phones, and Active Directory groups.
  • Work with the Enterprise Systems Division OIC, Help Desk NCOIC, and the Local Network Enterprise Center to gain Tier II and higher level IT support in response to customer requests for desktop support if required after analyzing and evaluating user automation problems, and providing the timely deskside solutions where possible.
  • Maintain standard processes with workflow plans for managing routine customer support task and major system configuration changes such as establishing accounts, installing software, operating system version updates, Active Directory users and groups, and ShareDrive and Sharepoint permissions.
  • Be able to acquire and maintain a local NEC IMO privileged account in order to perform help desk functions on the local NIPRNET; be able to meet all Enhanced Trusted Agent eligibility requirements. As per the United States Army Public Key Infrastructure Trusted Agent/Enhanced Trusted Agent Handbook.

Requirements

  • CompTIA Security+
  • 5 years' experience working with the current desktop Microsoft Operating System
  • Experience providing support to Microsoft environments with experience in an IT help desk customer service and support
  • Experienced in the use of trouble Ticket Management Systems such as Remedy
  • Possess and maintain a U.S SECRET security clearance

About INTER-OP

INTER-OP provides a diverse range of support services to both government and corporate clients. We are a veteran owned company that is dedicated to providing an extremely high level of service to our clients as well as an outstanding work experience for our employees. We are proud to be an Equal Opportunity Employer and we value diversity in our workforce.

Job Tags

Full time, Work experience placement, Local area,

Similar Jobs

Waste Management

Class - B Truck Driver - Rolloff Industrial Route - 21001848 Job at Waste Management

 ...I. Job Summary Class-B Roll-Off Drivers safely operates a heavy-duty truck and is responsible for preparing...  ...may operate in tight overhead environments while on industrial routes. Highly skilled backing maneuvers are essential, to successfully... 

AECOM

Safety, Health & Environment Site Officer II Job at AECOM

 ...engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects...  ...Join us. Job Description AECOM is seeking Safety, Health & Environmental Officer IIfor an onsite position on a long-term project... 

Signal of Washington D.C.

Security Officer - Patrol Job at Signal of Washington D.C.

 ...Job Title: Roving Patrol Security Officer Reports To: Branch Manager Location: Greenbelt, Maryland & Surrounding Areas Compensation: $18.00 - $19.09 per hour (Hourly) Supervises: None Schedule: Evening & Overnight Shifts Requirements: Maryland... 

Continuum Medical Staffing

Ophthalmology Killington Vermont Job at Continuum Medical Staffing

(Physician/MD qualifications required) Ophthalmology - OPHTHALMOLOHY KILLINGTON VERMONT WE recruiting a full time BC|BE Ophthalmologist with potential for leadership role as a Medical Director. This is a hospital employed practice that is dynamic and collaborative.... 

Carollo Engineers

Entry Level Process Mechanical Engineer Job at Carollo Engineers

**Overview**Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design...  ...and wastewater facilities. We are seeking an Entry Level Mechanical Engineer to help design and construction of wastewater treatment...