Job Description
Who We Are… Today’s leading government agencies are putting their trust in Newberry Group, and for good reason.
Newberry brings strength to our clients, from the inside out through:
- client intimacy and superior quality,
- presence and accountability in our relationships, and
- integrity and innovation at the forefront of everything we do.
Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission critical project-based consulting to public sector clients nationwide.
The strength of our company is a direct reflection of our highly skilled and talented workforce.
Job Summary: Newberry Group seeks a
Defense Red Switch Network (DRSN) Support Technician 4 with the ability to support the Global Solutions Management – Operations II (GSM-O II) project within our DISA end-client.
The Defense Red Switch Network (DRSN) Support Technician 4 supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC) at Scott Air Force Base, Illinois.
Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers.
Location: Full-time onsite at Scott AFB, IL
Clearance: An active DoD Top Secret/SCI clearance is required
Job Responsibilities: Responsible for performing, training team and developing processes for the following duties: - Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architecture, utilizing the Service Now platform
- Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents
- Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks
- Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact
- Proactively monitor network alarms across platform specific network management tools
- Support all customers to include providing global situational awareness support
- Verify that service has been restored upon resolution of all customer-initiated tickets
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
- Proactively monitor network alarms across platform specific network management tools
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
- Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
- Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
- Develop and/or recommend solutions and processes pertaining to UC and DRSN operations
Minimum Qualifications: - Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
- Able to work in a 24x7 shift work environment
- Must have an active DoD TS/SCI security clearance
- Requires general understanding of both voice infrastructure and IP network topologies
Desired Qualifications - Tech control facility or cyber transport experience
- Circuit actions experience
- Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, MS Teams
- Experience with one or more of the following: alarm surveillance, call routing, session-initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
- Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core
Benefits and Perks In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.
The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.
Job Tags
Holiday work, Full time, Temporary work, Remote job, Flexible hours, Shift work, Night shift,