Job Description
Job Title: Customer Service Representative
Job Overview:We are seeking a dedicated and customer-focused Customer Service Representative to join our client in Wall Township, New Jersey. This position is based in a fast-paced call center environment and requires strong communication skills, attention to detail, and the ability to efficiently address customer inquiries. The role begins with onsite training in Freehold, NJ (approximately 15 minutes from Wall Township), with hybrid work eligibility available after the initial training period.
Compensation:Work Schedule:- Training Schedule: Monday to Friday, 8:00 AM - 4:30 PM (approximately 12 weeks, subject to business needs)
- Post-Training Schedule: Full-time, 40 hours per week with varying shifts based on selection
- Call center hours of operation:
- Monday to Friday: 6:00 AM - 10:00 PM
- Saturday/Sunday: 6:00 AM - 6:00 PM
- Days off are typically Friday & Saturday OR Sunday & Monday (back-to-back)
Key Responsibilities of the Customer Service Representative:- Handle 50-70 inbound calls per day, with potential for increased volume
- Actively listen to customer concerns and strive for first-call resolution
- Address billing inquiries, service requests, account information updates, and emergency calls such as gas leaks
- Support HVAC and plumbing service inquiries, ensuring customer needs are met
- Maintain accurate customer records and documentation within the system
- Cross-sell and upsell service contracts as appropriate
- Coordinate with field representatives to ensure timely customer service solutions
- Meet performance metrics, including call handling time and customer satisfaction scores
Qualifications and Skills for the Customer Service Representative:- High school diploma or equivalent (additional education is a plus)
- Minimum of 3 years of recent customer service experience in a high-volume call center or customer service environment preferred
- Ability to complete an accelerated training program and pass required assessments
- Strong verbal and written communication skills
- Ability to sit for extended periods, take calls via headset, and enter data into a computer system
- Proactive problem-solving skills with a strong initiative
- Comfortable learning and adapting to new technologies
- Willingness to cross-sell and upsell products and services
- Availability to work any shift within the call center hours after training
Why Join Us?This role provides an excellent opportunity to develop customer service expertise in a structured and supportive environment. With competitive pay, training, and career growth potential, you’ll gain valuable experience while helping customers with their service needs.
About Us:Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
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Job Tags
Full time, Contract work, Temporary work, Work at office, Shift work, Weekend work, Sunday, Saturday, Monday to Friday,