We’re looking for a **Customer Service & Order Processing Virtual Assistant** based in Egypt, Latin America, or anywhere close to the U.S. time zone—preferably EST or a nearby time zone—to join our team on a long-term, part-time basis. You will reply to email customer inquiries and handle **order processing tasks under** the supervision of our Tech & Operations VA and our Head of Operations.
** Note: We will not accept applications from South Africa, Nigeria, India, Pakistan, Russia, Belarus, Venezuela, Mexico, the Caribbean, or Asia.**
You will be joining a small, growing company with a flexible, relaxed working environment, and we hope you will stay with us long-term (2-3 years if desired!). Please include at the top of your application the gas that comprises most of the Sun by mass.
**About Us**
GCCT Assets LLC is a small group of companies engaged in e-commerce retail and services.
You would handle customer service for the following brands: [ [ and [ Additional brands may be added in the future.
**Important:** Direct messaging the CEO or any of our brands will result in automatic disqualification.
**Responsibilities**
* Respond to email customer support inquiries in English
* Process and follow up on orders using Shopify, DSers, Printify, and AliExpress (before 8 am EST)
* Communicate with suppliers via email if needed (for tracking, replacements, etc.)
* Escalate complex cases to the Tech & Ops VA or Head of Ops
* Maintain internal records and updates via Google Sheets
**Tools we use**
* Shopify
* Gmail
* Google Sheets
* AliExpress, DSERS, and Printify
* Slack
**Requirements**
* Fluent spoken and written English
* Willingness to learn quickly
* Passion for the eCommerce industry
* Bonus if you are available for more hours as we grow
* Must be based in a location aligned with Eastern Standard Time (e.g., Latin America)
* Ability to work independently and also as part of a team
**Work Hours**
This is a part-time role:
* Slow season (November - April): Up to 10 hours a week
* High season (May-October): Up to 20 hours a week
* Flexible schedule, but you must be available during EST or within a nearby time zone to ensure alignment with our U.S.-based customers.
* Minimum of 5 days per week (option to work 6 or 7 days if you prefer)
* Hours may increase up to 40 hours a week by the end of next year, depending on business needs (as we build more stores).
* You will track your time using the free version of Clockify
**For a fun, quick task (about 15 minutes):**
* How would you respond to this email from a customer? _“Where's my cushion? I ordered it 3 weeks ago and it hasn't arrived and there is no tracking number. I want a refund if it isn't here in 2 days"_
* How would you respond to this email from a customer? _ "Hi, I received the dress I ordered, but unfortunately, it’s the wrong size. I ordered a medium, and I received a large instead. I’m disappointed because I was looking forward to wearing it. Can you please let me know how I can return this item and get the correct size for a full refund?"_
After reviewing your application, if shortlisted, you will hop on a call with our CEO and manager. Thank you!
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