Job Title: Store Manager, Concession Location: Nordstrom Bellevue Reporting To: Area Manager Who we are At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewelry we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewelry accessible and affordable. And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewelry:
● Ethical Jewelry Business of the Year 2021, Retail Jeweller
● Queen's Award for Enterprise: Sustainable Development 2022
● Responsible Luxury Business of the Year 2022, Positive Luxury
● Best Sustainable Luxury Jewelry Brand 2022, Marie Claire UK
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Where we need your help We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
The Concession Manager role is an exciting opportunity to help
● Driving sales conversion and exceeding targets through exceptional customer service, building a client business and leading services experience through permanent jewelry and piercing
● People management and coaching to deliver the above
● Maximizing store efficiency through operations management What you’ll do Driving Sales
● Deliver sales budget through the implementation of an action orientated business plan ● Monitor and drive store and team KPIs
● Deliver a consistent and exceptional standard of customer service through your sales team
● Be a brand ambassador, setting the standard for exceptional Customer Journey experience and ensuring the same consistency in approach through your sales team
● Develop and maintain client relationships in line with Monica Vinader & Nordstrom company guidelines to drive repeat business, setting the example for your team to follow ● Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea, Norfolk, NR23 1SH Building a Strong Team
● Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
● Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers
● Foster an exceptionally welcoming environment for all direct Nordstrom employees, making them feel a part of our team, comfortable working in our space, and supported when processing transactions & services. Their success is our success
● Manage the team in accordance with company guidelines, policies and procedures
● Stay attuned with Nordstrom compliance & training needs, ensuring all employees are up to date with all Nordstrom specific training & requirements
● Support the recruitment process, interviewing candidates and compile feedback from trial shifts Delivering Efficiency
● Execute visual merchandising guidelines to a high standard
● Ensure in store experience (Concession cleanliness) is in line with the guidelines and Brand standard
● Maintain an accurate stock file
● Ensure accurate payment processing and cash handling
● Ensure the appropriate processing of in-store services (including engraving, and aftercare)
What you’ll bring
● A demonstrated passion for customer service and driving a business
● Commercially aware and target driven
● Excellent communication and interpersonal skills
● Flexible, able to adapt
● Ability to work well under pressure in a fast paced environment To be successful at Monica Vinader...
● You are a doer
● You’re a team player
● You’re humble
● You are honest, straightforward and transparent
● You are a good teacher/mentor (approachable and accessible)
● You want to get your hands dirty
● You solve problems
● You are resilient
● You are flexible
● You are entrepreneurial, smart, and passionate
● If you don't know something, you say so. Then go figure it out quickly
● You love working in a creative environment
● You have a sense of humor
● You are an insatiable learner
Company Benefits
● Full time hours of 40 per week ● Competitive base salary and vacation entitlement ● Opportunity to earn quarterly bonuses ● Private Healthcare Scheme ● 401K ● Generous staff discount Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea, Norfolk, NR23 1SH Additional Requirements Ability to document your authorization to work in the United States Travel Requirements Travel to our other Boutiques and Concessions may be required Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty. Caring We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach. Fast Paced We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take. Exceptional We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage. Commercial We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewelry is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
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